THE IKONIX CUSTOMER COMMITMENT

  • Expert guidance from pre-purchase to re-purchase.
  • Fast sales and service lead times.
  • 45 days full refund. If you’re not satisfied with your tester, return it within 45 days for a full refundi&ii. Some conditions may apply.
  • Industry Best on Instrument Warranty: New tester is warranted to be free from defects in workmanship and material for a period of (5) years from the date of shipmentii. APAC models may have different terms.
  • Global warrantyii. Complete customer care around the world. For any defect, the customer can send back the instrument to the office at Ikonix USA, Ikonix Asia, and Ikonix Taiwan. Some conditions may applyii.

*Return and Refund Terms and Conditions

    1. 45 days commence on the shipment with Ikonix invoice date.
    2. On return, the instrument must be in like new condition. Materials that need to make it like new condition will be charged to customer.
    3. Customer will need to be responsible on all the freight and taxes occurred during product return.
    1. APAC only product does not apply 45 days return, refund and 5 year global warranty, please see product warranty for details

ONGOING SUPPORT

We work hard to provide the best service and support in the industry. With decades of industry experience, we take pride in assisting you in becoming compliant with NRTL standards. We’ll work closely with you to help you achieve your goals. We’ve built a worldwide network of knowledgeable partners, so you’re covered no matter where you are.