Backed Up by the Industry's Leading Warranty
|Applied to All Associated Research and SCI products. eec apply to 8500 series and 400XAC series.|
|Applied to eec APAC only product including 6900S series, 6700 series, and SE 7441.|
|Global warranty. Complete customer care around the world. For any defect, the customer can send back the instrument to the office at Ikonix USA, Ikonix Asia, and Ikonix Taiwan. (*APAC only model does not apply.)|
All equipment manufactured by IKONIX have not only undergone meticulous manufacturing procedures, but also endured rigorous testing at our Quality Assurance department to ensure their pinnacle quality. During the period of equipment use, IKONIX provides both aftersales service and technical counseling. We also guarantee to repair or replace any defects and parts free of charge during the warranty period; however, IKONIX will not provide free of charge service and will charge an appropriate fee upon the following situations:
- If users have modified the wiring or function, attempted repair, caused external or internal damage to the machine due to human factors, incorrectly powered the machine, incorrectly grounded or have not followed the manual when operating the machine, causing abnormalities.
- If damage occurs to warranty period equipment due to abnormal use, negligence, noncontrollable factors such as earthquakes, floods, fire, or riots, then the equipment is not eligible for warranty period repairs.
- For malfunctions of products outside the warranty period, based on the test results, IKONIX will propose either repair or disposal and will charge an appropriate fee according to the exact situation.
- When an equipment malfunctions, please state the malfunctions and pack the equipment suitably with its original packaging and mail it back to our factory. If you have lost the original packaging, please contact our customer service representative for further assistance.