Fast & Efficient Service You Can Depend On

No matter how successful your business is, nothing can damage a reputation and drive away customers faster than downtime. That's why IKONIX commits itself to keeping you on track and reconnecting your operations promptly when problems do arise. You can depend on our global network of service offices and our staff of highly trained sales engineers to restore operations quickly and efficiently and to keep them running smoothly. Your customers count on you and you can count on IKONIX for fast, effective service anywhere, anytime.

Our Knowledge at Work for You

Knowledge is power. The right technical expertise can mean the difference between resolving issues quickly and efficiently or facing costly downtime. IKONIX backs you up with one of the industry's most knowledgeable production teams. Our highly trained experts are up-to-date on the latest information to tackle any challenges you may face. IKONIX repair technicians are supported by our own in-house design and manufacturing facilities, allowing for fast and efficient access to replacement parts and repair resources.

Going Beyond Expectations

We take our customer's business seriously, therefore we provide our customers the very best safety testers and AC power source available. Equally important, we are fully committed to customer satisfaction by offering a complete quality services.

  • Installation & Testing Service: Provides new machine installation and testing service to full specified performance.
  • Operation Training Service: Provides a complete knowledgeable equipment training service for firms who purchase the equipment for the first time.
  • Counseling services: Provides counseling services, such as equipment parameter setup, product application, equipment calibration walkthrough, as well as technical support for special products.
  • Maintenance Service: Provides free cleaning and maintenance for equipment returned to the factory for repair and will upgrade the software and drivers to the most appropriate version.

Warranty Service Flow

 

Out of Warranty Service Flow

 

Home / Support / Service