{"id":1628,"date":"2022-12-13T10:31:53","date_gmt":"2022-12-13T10:31:53","guid":{"rendered":"https:\/\/dev.ikonixasia.com\/sci\/?page_id=1628"},"modified":"2022-12-14T03:38:20","modified_gmt":"2022-12-14T03:38:20","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.ikonixasia.com\/sci\/tw\/faqs\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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    You Have Questions. We Have Answers.<\/span><\/strong><\/h1>\n

    We've compiled a list of your most frequently asked questions. Can't find your answer? Give us a call at +886-2-21653066.<\/span><\/h4>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<\/li>\n\t\t<\/ul>\t\t\t\t
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      Quotes & Orders<\/h3>
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow do I request a quote?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tWe have a number of ways for you to generate a quote.\n\n\u2022 Email us and we'll get right to it. Please include the model number with any options you're interested in.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow can I order?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\t\u2022 Via Email to\u00a0contact@ikonixasia.com<\/a>. If you already have terms with us you can simply email us a submit a purchase order to contact@ikonixasia.com. Please address your purchase order to Ikonix Asia.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div>

      Tester Trouble Shooting<\/h3>
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tI'm getting an Interlock Open failure. What does Interlock Open mean?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      All SCI testers have a remote interlock feature designed to provide you with added safety. This feature utilizes a set of contacts that must be closed in order for the tester to enable output voltage. To enable High Voltage output, ensure your Signal Input Connector is plugged in to the rear panel of the tester. If you're using interlocked DUT Enclosures and the tester displays the \u201cInterlock is Open\u201d error either your test enclosure is open or the Interlock disable connector is not properly connected.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tI'm getting a Hi-Limit failure. What does Hi-Limit mean?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tA Hi-Limit failure means Leakage Current is greater than or equal to the programmed high limit parameter. If your DUT is getting a Hi-Limit failure it could mean the insulation of that individual Device Under Test (DUT) is weaker than it should be. If multiple DUT's are receiving Hi-Limit failures in a row this could mean that your product's insulation is relatively weak. For quality purposes, you should re-test the Hi-Limit of failed DUT's and consider possible defects in insulation.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tI'm getting a Lo-Limit failure. What does Lo-Limit mean?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tA LO-Limit failure means one or more of your test leads may not be properly connected. Verify proper test lead connections; both to your tester and to your Device Under Test (DUT).\nIf your test leads are properly connected, a LO-Limit failure could also mean you have a bad test lead or test cable.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div>

      RMA<\/h3>
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat is an RMA?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      An RMA is a Return Merchandise Authorization. We use the RMA process to provide you with the best service and support. After filling out our RMA form, you will receive a custom RMA number which will help us both identify your tester.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tHow do I request an RMA?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tYou can submit an RMA by giving us a call (+886-2-21653066) and having us set it up for you, or by filling out our\u00a0form<\/a>\u00a0yourself. We'll get back to you within 24 business hours with your custom RMA number. After you receive your RMA number, you may send your tester in to us. Make sure you label your shipping box with your RMA number so we can identify your tester when it arrives at our calibration lab.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div>

      Test Settings & Features<\/h3>
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat should my test settings be?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tTo determine your exact test settings, ideally you should reference your test standard. You may also utilize our\u00a0Guide to Electrical Safety Testing<\/a>\u00a0document on page 11. If you need additional assistance on setting your test parameters,\u00a0feel free to reach out<\/a>!\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat should my leakage current limits be set to?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tLeakage current limits vary per standard and per product type and are strictly defined within your Standard. Please begin by checking the Leakage Current Limit table within your standard. You may also reference our Safety Reference Chart on page 22, within our\u00a0Guide to Electrical Safety Testing<\/a>.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhere should I set my voltage?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tTo determine your exact test voltages, ideally you should reference your test standard. You may also reference our\u00a0Guide to Electrical Safety Testing<\/a>\u00a0document beginning on page 10, to learn more about the different test types. If you need additional assistance on setting your test parameters,\u00a0feel free to reach out<\/a>!\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhy would I need a RAMP Timer?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tA RAMP Timer is recommended for DC High Voltage Tests (such as DCW Hipot or Insulation Resistance Tests). RAMP Time allows for a smooth rise of voltage from zero to the Voltage set point.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat does the Connect feature do on the 290 Series?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tThe SCI Connect feature joins together independent test steps, allowing you to perform a more demanding test sequence on your Device Under Test (DUT).\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div>

      Support<\/h3>
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWho should I contact for support?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\tYou can reach us at +60-3-78429168\n\n\u2022 For general questions, you may contact our Sales team at\u00a0contact@ikonixasia.com<\/a>.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div>

      Electrical Safety Testing<\/h3>
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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat is a Hipot Test? \/ What is a Dielectric Withstand Test?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      A Hipot Test or Dielectric Withstand Test is used to stress the insulation of a product far beyond what it would encounter during normal operation. High voltage is applied from the mains-input lines to the chassis of the product in order to look for insulation breakdown. The Hipot Test can be performed using either an AC or a DC voltage.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat is a Ground Continuity Test?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      The Ground Continuity test is used to determine if the safety ground circuit of a product is continuous and intact. A low voltage is applied from the chassis of the product to the ground pin to determine if the ground circuit is continuous.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat is a Ground Bond Test?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      The Ground Bond test is used to verify that the ground conductor of a product has a low enough impedance to handle any fault current to ground. High current flows from the ground pin of the product's line cord and through the chassis in order to determine if the cabling is capable of handling excessive current flow should a fault occur.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat is an Insulation Resistance Test?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
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      An Insulation Resistance test is used to verify the resistance of a product\u2019s insulation by applying a DC voltage and measuring the resulting leakage current.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div>

      Our Company<\/h3>
      \n\t
      \n\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhat are the benefits of being an SCI customer?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
      \n\t\t\t\t\tThere are so many benefits to being an SCI customer!\n\n\u2022 Best Support in the Industry\n\u2022 Responsive instrument service and repair\n\u2022 Customer Experience Guarantee\n\nTo see the full list, check out our\u00a0Customer Benefits<\/a>\u00a0page.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t
      \n\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWhere can I buy SCI Product?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t
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      \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
      \n\t\t\t\t\t

      You can make an quotation directly from our Product Pages, contact us by phone call (+886-2-21653066) or email to contact@ikonixasia.com<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t

      \n\t\t\t\t
      \n\t\t\t\t\t
      \n\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\tWho is Ikonix?\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
      \n\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\n\t\t\t\n\t\t\t\t
      \n\t\t\t\t\tIkonix is our family-owned parent company, which operates industry-leading test and measurement brands.\u00a0Learn more about Ikonix<\/a>. SCI has been a part of Ikonix since 1999. We will continue to offer you the rugged and simple testers you need to get the job done.\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"

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